FAQs

Q?Do you guarantee your work?
A.

We guarantee that when we are finished with the job and collect payment that the work we were called in to perform will have been done. If the problem was a virus or spyware, we guarantee that the virus or spyware will be gone from the computer when we leave. With that said, we cannot guarantee that you will not get more viruses or spyware after we leave. We have no control over what you may download from the Internet, so we cannot guarantee that you will remain free from viruses and spyware after our job is done. For more information about Better Solutions Guarantee, please visit Our Guarantee page.

Q?Do you offer hardware and software for sale?
A.

Our Technology Consultation service provides recommendations to you as you procure new hardware and software. We can even assist with disposal of hardware at the end of its useful life.

Q?Do you have a programming service?
A.

We do not offer programming service at this time. However, we are able to recommend a competent programmer in your area to help you with any programming you may need.

Q?What is your service area? Is there a travel fee?
A.

Better Solutions services the majority of the St. Joseph, MO and surrounding areas.  Please Contact Us to see if we can service your computer needs. If you are out of our standard service area, and travel (Mileage) fee may be accessed.

Q?What are your hourly rates?
A.

We charge a flat-rate for most residential services, so you don’t have to worry about hourly charges. Please have a look at our Pricing page for details on our various rates.

Q?Can I bring my computer to you to have it worked on?
A.

No, sorry, generally we do offer pickup services.

Q?My computer crashed or I cannot get into Windows. Can you retrieve my documents, pictures, email, etc?
A.

In most cases, yes we can. If you are hearing loud clicking, grinding, or other mechanical noises coming from your computer, stop using the computer immediately in order to prevent damage to your information. Please call us for more details.

Q?How long does a service call usually take?
A.

It generally varies from job to job but the “average” job is usually 1 – 1.5 hours.

Q?What should I do to prepare for your visit?
A.

Here are some suggestions that will make our work go more quickly:
Make sure the computer is fully accessible. We may need to get inside the computer, so having easy access to the computer is essential.
If you have animals, please keep them somewhere where they will not interfere with the work.
Have all original CD’s that came with your computer readily available.

Q?Do you work on Macs?
A.

Yes we do! Please call our office at 816-558-0001 or Contact Us for more details.

Q?Where would you suggest I shop for a good but inexpensive computer?
A.

We can help you choose and configure a computer to fit your needs. Please Contact Us for more information.

Q?What kind of experience do your technicians have?
A.

Our on-site technicians have over 10 years of support experience in the field and we are constantly upgrading our skills and keeping an eye on new technologies. Our technicians are trained and certified through various certifications. Certifications include Microsoft, Cisco, A+, VMWare, etc.

Q?Does the time start when you get to my house or when you are traveling?
A.

For in home service calls in our normal service area, we do not charge for travel time.

Q?Where are you located?
A.

We are a locally owned St. Joseph, MO Computer Repair business, who values its community and we strive to give you the service you deserve, Better Solutions proudly offers you the best computer repair-support service in town. Our advanced communications and management methods allow our technicians to dispatch from locations throughout the city.