Our Guarantee

 

 

 

 

 

 

 

Your satisfaction is our first priority.

Perfection in computer repair and virus removal is what we strive to achieve. Our technicians are certified and continue to stay current in the fast-paced, ever-changing world of technology. Because of their commitment to excellence, we have the confidence to provide you with a complete NO RISK guarantee.  If your problem is not able to be resolved, and the issue is confirmed unfixable by one of our advanced technicians, you will be refunded the total amount on your part.

30 Day Warranty

Trust is an important part of every relationship, and we believe trust should be earned not given. For this reason Better Solutions will never ask you for your credit card number or banking information over the telephone. If we cannot repair your computer to your satisfaction, you are entitled to a refund. Our technicians stick with you 100% of the way and will do everything in their power to make your system right. We perform all diagnostics, virus removals, and other repairs thoroughly, even calling you for a full system walk through once we believe your system repair is completed. After we have completed the job you still receive a 30 day warranty.

You owe us nothing if we cannot fix your problem!

Since our inception Better Solutions has been a results driven company, and as a result we have adopted a “pay for performance” policy. You have a problem and need a solution, and simply put; if we can’t provide that solution we don’t deserve to collect a fee.  All unresolved Issues will be escalated to one of our advanced technicians, in which they will determine if we are unable to fix the problem.  If your problem remains unrepaired after one of our advanced technicians looks over your system and exhausts every effort in getting it resolved, you are entitled to a full refund.

We are the experts, and therefore; there should be no risk involved for you. If we feel we cannot fix it, you are entitled to a full refund. You never pay for a diagnostic or advice from us. That is why we say: “No Fix, No Pay.”

We Guarantee Our Work

Our commitment to you doesn’t stop at just our repair or virus removal service. We go the little bit extra to assure your satisfaction by offering a 100% money back guarantee. If for any reason your same problem returns in the next 30-days after our technician has completed their service and the problem cannot be fixed, we will refund your 100% of your money, no questions asked.