Terms of Service
The following are the terms and conditions for use of Better Solutions services. Please read them carefully. Our service is offered to you with the condition that you accept without modification the terms and conditions contained herein. Better Solutions may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this Website often to check for changes to the Terms of Services. You understand that by using the service after a change becomes effective, you have agreed to it. By obtaining services from Better Solutions, you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.
These terms and conditions state important requirements regarding your use of Better Solutions computer support service and your relationship with Better Solutions. You should read them carefully as they contain important information regarding your rights and ours.
2. Definition of Service
For purposes of this Agreement, the term “service” shall mean the Better Solutions services, including all technical support provided by Better Solutions under the service option that you have selected. The Service may be referred to as, “Remote Computer Repair,” “Online Computer Repair,” “Remote Technical Support,” “Online Technical Support,” “Tech Support,” “Computer Support” or “Computer Repair Services.”
3. Pricing and Payments
Better Solutions fees and charges for the service you select are provided to you during the ordering process and are available on the Better Solutions web site unless otherwise provided for in this Agreement. You agree to pay the charges applicable to your selected service, as well as any, applicable taxes and other charges including but not limited to initial fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds.
3.1. Better Solutions will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer, network or other problem. If Better Solutions is unable to resolve your computer problem if it turns out to be hardware related, you may still be liable for charges for time spent by Better Solutions in an attempt to correct a problem.
3.2. All payments are expected to be collected at the beginning of the Online Computer Repair call. The technician will calculate the total amount due based on the service fee. Upon completing the repairs, the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed.
3.3. If a technician discovers an un-foreseen computer problem which requires additional cost to fix and the customer declines the repairs, the payment for the original service is expected as calculated by the technician using the fixed rate.
4. Limitation on liability
In no event shall Better Solutions and/or its respective suppliers be liable for any consequential, direct, incidental, indirect, punitive, special or other similar damages or any damages resulting from loss of use, or loss of data, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of materials or services available from the site, even if the possibility of such damages could have been foreseen by Better Solutions, Better Solutions is not responsible for any injuries sustained by users because of or as a result of any service.
5. Data Backup
It is your responsibility to back up all software and data that is stored on your computer’s hard disk drive(s) and/or on any other storage devices you may have prior to service performed on your computer. Better Solutions and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files.
Better Solutions reserves the right to revise, amend, or modify this Terms of Service and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on this website.